Quality Assurance

It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.

At Armstrong Relocation – Houston we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.

One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company—our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service. Once services have concluded, we collect customer feedback to continually measure and evaluate our performance. When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.

Our Customers' Experience

Everything was done very efficiently, and my delivery was in a timely manner as promised. Very polite movers. R.A.

We experienced a remarkably smooth move from beginning to end. Everyone we dealt with were very professional. J.R.

Our move was perfect and seamless. Everyone was extremely helpful S.Z.

Awesome move crew. Everything was delivered significantly ahead of schedule. Crew was friendly and honest. C.M.

Great job by everyone on the Armstrong team not only with the move, but also with helping assemble furniture to get us on our feet quickly! S.B.

Punctual, knowledgeable, courteous and very capable. They did a very good job of responding to our needs and making the move as painless as a move could be. T.S.

We have used Armstrong for many, many years and have no reason to look for another moving partner. Armstrong has continuously provided excellent customer service. J.S.

Armstrong is one of [our] preferred moving companies due to their great customer service, good price point, and service throughout the U.S. We have more than 75 office locations and having account reps that are familiar with our business is a huge asset. L.V.

We have been using [the] team in Houston for a few years now. They have been great in helping us receive, store and install our large commercial projects. M.M.